Epruvo Terms & Conditions

These Terms and Conditions, hereinafter referred to as the “Terms”, govern access to and use of Epruvo provided by PT Idemas Solusindo Sentosa.

By creating an account, activating the service, agreeing to an Order Form, accepting an invitation, or taking an action through Epruvo after having an opportunity to read these Terms, you agree to be bound by the Terms in your applicable capacity.

If you do not agree to these Terms, do not create an account, activate a plan, or take an action through Epruvo.

Key summary

Epruvo helps organizations operate forms, approval workflows, document management, electronic signing, and action-history records.
The Customer is responsible for Customer Content, recipients, User authority, workflow configuration, the basis for data processing, and determining whether Epruvo is appropriate for the Customer’s requirements and regulations.
Epruvo’s standard signing features do not automatically constitute an Electronic Certification Provider (PSrE) service, a certified Electronic Signature, an electronic duty stamp, official identity verification, or a substitute for a notary or other legal formalities.
Unique links may provide access without a full login and must be treated as access credentials.
Epruvo is a continuously developing service. MVP, trial, free, beta, or preview features may be changed, limited, or discontinued in accordance with these Terms.
There is no Service Level Agreement (SLA) unless agreed in writing.
For paid plans, Idemas’s liability is limited as provided in Section 24, to the extent permitted by law. For trials or free services, there is no commitment to financial compensation or service credits; rights and obligations that cannot be excluded by law continue to apply.

1. Provider identity

Epruvo is developed and provided by:

PT Idemas Solusindo Sentosa
Level 23, Penthouse Plaza Marein
Jl. Jend. Sudirman Kav. 76–78
Jakarta 12910, Indonesia
Email: [email protected]
Telephone: (021) 3440-592 / (021) 2120-2041

In these Terms, PT Idemas Solusindo Sentosa is referred to as “Idemas” or “we”.

2. Definitions and parties bound

In these Terms:

Epruvo or the Service means the website, applications, features, APIs, documentation, emails, notifications, and related services provided by Idemas under the Epruvo name.
Customer means a company, organization, or party officially granted access to use Epruvo through a paid plan, trial, free service, proposal, Order Form, or other agreement.
User means a person who uses Epruvo through an account or Customer invitation.
Customer Administrator means a User authorized by the Customer to manage accounts, members, roles, permissions, workflows, or organizational configurations.
External Party means a person who receives a request for approval, signature, review, or document access without being required to hold a full Epruvo account.
Customer Content means data, documents, attachments, custom fields, comments, visual signatures, recipient lists, workflow configurations, and other information submitted, created, or managed by or for the Customer through Epruvo.
Plan means Standard, Pro, Ultimate, trial, a free service, or another plan offered by Idemas.
Order Form means a proposal, checkout, purchase confirmation, accepted invoice, order form, or another commercial document expressly agreed by the parties.

These Terms bind:

the Customer;
Administrators and Users acting for or through the Customer; and
External Parties, only with respect to provisions relevant to access, link security, privacy, electronic actions, prohibited use, and dispute resolution.

Merely receiving an email or invitation does not make an External Party a paying customer and does not create a payment obligation.

3. Contract documents and order of precedence

The Service may be subject to several documents. If there is a conflict, the order of precedence is:

a specific agreement or Enterprise Agreement signed by the parties;
a Data Processing Agreement or Security Addendum, for matters it governs;
the Order Form;
these Terms;
the Privacy Policy and other referenced service documentation.

Standard terms included by the Customer in a purchase order, vendor portal, email, procurement form, or internal document do not modify the agreement unless expressly accepted in writing by an authorized Idemas representative.

4. Acceptance and authority

4.1 Customer

The Customer accepts the Terms through an affirmative action, including:

signing or approving an Order Form;
completing checkout or activating a plan;
selecting an acceptance checkbox;
creating or activating an organization account;
using the Service after receiving notice and a reasonable opportunity to read the Terms.

A person accepting the Terms for an organization represents that they have authority to bind that organization.

4.2 Administrators and Users

Administrators and Users must comply with the Terms, Customer policies, and lawful instructions. The Customer is responsible for ensuring that each person granted access is authorized to use the Service.

4.3 External Parties

Before approving, rejecting, signing, or taking another action, an External Party may be asked to agree to abbreviated terms or provide another affirmative action.

By continuing, the External Party represents that they:

are authorized to take the action;
have had an opportunity to read the relevant document and information;
understand that the action will be recorded electronically;
will keep the access link confidential;
understand the signing and identity-verification limitations in these Terms.

4.4 Acceptance records

Idemas may record the document version, acceptance time, account or recipient identity, type of action, IP address, user agent, and other relevant technical information for security and evidence of the transaction.

The Privacy Policy explains the processing of Personal Data. Acceptance of the Privacy Policy is not blanket consent for all processing; specific consent will be requested where required.

5. Eligibility and age

The Service is intended for business and organizational use. Account Users must be at least 18 years old or have reached the age and legal capacity required to take the relevant action.

Epruvo is not intended for children to create accounts directly. If Customer Content contains children’s data, the Customer is responsible for meeting applicable legal obligations and additional safeguards.

6. MVP status and Service development

Epruvo is launched and developed in stages. Some features may be designated as MVP, beta, preview, experimental, or limited availability.

Idemas may:

fix, add, change, or discontinue features;
change the interface, workflows, integrations, or technical requirements;
set limits, feature flags, or eligibility criteria;
move features between Plans;
require Users to update an application or configuration.

Idemas will provide reasonable notice if a change materially reduces a core function of a paid Plan. Changes required for security, legal compliance, or abuse prevention may take effect sooner.

Beta, preview, trial, or free features may change more frequently and do not include an SLA unless stated in writing.

7. Accounts and security

Customers and Users must:

provide accurate information and update it when it changes;
protect passwords, one-time passwords, sessions, devices, and access links;
not share personal accounts unless the feature officially supports shared accounts;
promptly report unauthorized use or a suspected incident;
use additional authentication where available and appropriate to the risk;
disable access for anyone who is no longer authorized.

The Customer is responsible for activity carried out through its accounts and organizational configurations, except to the extent the activity results from Idemas’s breach of its obligations.

Idemas may terminate sessions, require credential resets, restrict actions, suspend access, or take other security measures where reasonably necessary to protect the Service, data, Users, or other parties.

8. Right to use the Service

While the Customer complies with the Terms and pays applicable fees, Idemas grants a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use Epruvo during the applicable period, solely for the Customer’s internal business needs and lawful external purposes.

This right does not transfer ownership of Epruvo software, source code, designs, documentation, trademarks, or technology.

The Customer may allow affiliates or contractors to use the Service if permitted by the Plan or Order Form. The Customer remains responsible for their compliance.

9. Administrators, roles, and permissions

The Customer is responsible for:

appointing appropriate Administrators;
configuring roles and permissions according to need and the principle of least privilege;
reviewing Users, departments, workflows, and recipients;
revoking access that is no longer required;
performing periodic reviews and segregation of duties;
ensuring that approvers and signers have appropriate authority.

Role and permission features help manage access but do not replace the Customer’s internal governance, reviews, and organizational controls.

Administrator actions are treated as Customer instructions. Idemas is not responsible for configurations or access grants made by the Customer, unless direct loss is caused by Idemas’s breach of its obligations.

10. Customer Content and data processing

10.1 Ownership

The Customer or lawful owner retains all rights in Customer Content. Idemas does not acquire ownership of Customer Content.

10.2 Limited license

The Customer grants Idemas and the providers used by Idemas a non-exclusive, limited, royalty-free license, effective for as long as necessary, to host, store, copy, process, transmit, display, convert, create final documents, run backups, and perform other technical actions solely to:

provide and support Epruvo;
carry out Customer instructions;
maintain the security and integrity of the Service;
comply with legal obligations.

The license ends when Customer Content is deleted in accordance with the agreement and Privacy Policy, except where retention is required by law.

10.3 Customer responsibilities

The Customer represents and warrants that:

it has the rights, permissions, authority, and legal basis to use Customer Content;
the documents and instructions do not violate law, privacy, intellectual property rights, trade secrets, or another party’s rights;
recipients, email addresses, approvers, signers, and workflow sequence have been reviewed;
required notices and consents have been provided;
its use of Epruvo complies with industry rules, contracts, and the Customer’s internal policies;
data entered is relevant and not excessive.

10.4 Processing on behalf of the Customer

Where Idemas processes Customer Content as a Personal Data Processor:

the Customer acts as the Personal Data Controller, unless the nature of the processing indicates another role;
Idemas processes data to provide, secure, maintain, and support Epruvo based on Customer instructions and applicable law;
the Customer is responsible for the required basis for processing, notices, consents, and authority;
more specific terms may be set out in a separate DPA or Order Form.

The Privacy Policy explains data categories, purposes, disclosures, transfers, retention, security, and the rights of Personal Data Subjects.

10.5 Aggregate data and AI

Idemas may generate aggregate statistics or anonymous data for operations, security, capacity, and product improvement, provided that the data does not reasonably identify a Customer or individual.

Idemas does not use Customer Content to train general-purpose generative AI models owned by Idemas or third parties. Future AI features, if any, may be subject to additional notices and terms.

11. Sensitive data and high-risk use

Epruvo is not specifically designed as a primary repository for Specific Personal Data or other very high-risk data.

The Customer must not enter detailed medical records, biometric data used for identification, genetic data, complete financial credentials, state secrets, children’s data at scale, or other highly sensitive data unless:

the features and contract expressly support it;
the Customer has performed a risk assessment;
an appropriate legal basis and additional safeguards are in place;
Idemas has provided written approval where required.

The Customer must not use Epruvo as the sole control for life safety, emergencies, medical diagnosis, high-risk financial decisions, or a process requiring a certified system without adequate independent controls.

12. Approvals, signing, and electronic evidence

12.1 Epruvo functions

Epruvo may help:

submit requests and documents;
record approvals, rejections, comments, delegations, and other actions;
place visual signatures on documents;
record action times and metadata;
generate final documents or audit trails within the Service’s capabilities.

12.2 User intent and authority

By selecting a button such as Submit, Approve, Reject, Sign, or an equivalent action, the User represents that they:

have reviewed the necessary information;
intend to take that action;
have appropriate authority;
understand that the action will be recorded electronically.

The Customer is responsible for determining who is authorized and whether additional verification is required.

12.3 Signing limitations

Unless expressly stated in the Service or a separate agreement, Epruvo’s standard features:

are not an Electronic Certification Provider (PSrE) service;
do not automatically use a certified Electronic Certificate;
do not provide an electronic duty stamp;
do not perform government identity verification;
do not replace a notary, witness, legalization, registration, or another legal formality;
do not guarantee that all types of documents have the same legal effect.

The Customer is responsible for assessing whether Epruvo is appropriate for the relevant document and transaction type. For high-value, high-risk, or specially regulated transactions, the Customer should obtain professional advice and use methods that satisfy applicable requirements.

12.4 Idemas is not a party to Customer documents

Idemas is not a party, witness, notary, legal adviser, transaction guarantor, or assessor of the contents of Customer documents. Idemas does not guarantee the parties’ authority, the fairness of the contents, performance of obligations, or the outcome of a dispute between parties using a document.

13. Access through links and QR codes

Epruvo may provide unique links or QR codes to grant recipient access, display document information, or enable specific actions.

These links must be treated as access credentials. While a link remains active, anyone holding it may gain access to the associated information or action.

Customers, Users, and External Parties must:

ensure that the recipient address is correct;
not forward or publish the link;
secure their email, devices, and accounts;
promptly report a misdirected link or suspected misuse;
assess whether the access method is appropriate for the document’s sensitivity.

Epruvo may apply restrictions, validity periods, additional verification, or other controls according to the feature, configuration, and development of the Service. Unless additional verification is expressly stated, Idemas does not guarantee the identity of a person using a link merely because they possess it.

A QR code or verification page displays information recorded in Epruvo and does not automatically constitute a certificate of authenticity, notarial validation, or cryptographic proof that a file has never changed.

14. Permitted and prohibited use

Customers and Users may use Epruvo only for lawful business purposes and in accordance with the documentation.

You must not:

violate law or another party’s rights;
upload malware, malicious code, or illegal content;
access an account, tenant, document, or data without authorization;
test, scan, or exploit vulnerabilities without written permission;
circumvent limits, authentication, permissions, or security controls;
reverse engineer the Service to the extent prohibited by law;
resell, rent, or provide the Service to another party without permission;
send spam, phishing, or misleading communications;
use Epruvo for fraud, identity falsification, or harmful conduct;
place an excessive load on the system or disrupt another party’s service;
remove or modify intellectual property notices;
use outputs or documentation to build a service that substantially copies Epruvo in a manner that violates law or an agreement.

Idemas may investigate reports, restrict content, suspend access, or take another proportionate action. Submitting a report does not guarantee removal, and Idemas is not required to decide a private dispute that should be determined by the parties, a court, or an authority.

15. Plans, pricing, and limits

Plans, prices, periods, User limits, document limits, storage, features, support, and other terms are shown on the applicable website, checkout, proposal, or Order Form.

The Customer is responsible for understanding the Plan before agreeing to a purchase. Usage above a limit may:

be restricted;
require an upgrade;
incur an additional fee if disclosed and agreed;
be handled under another arrangement in the Order Form.

Idemas will not charge a fee merely because a person receives an invitation or acts as an External Party, unless that fee is clearly part of the Plan agreed by the Customer.

16. Billing, renewal, cancellation, and refunds

16.1 Billing and taxes

Fees are payable in accordance with the agreed currency, method, terms, and due date. The Customer is responsible for providing accurate billing information.

Prices may exclude VAT or other taxes. Taxes will be applied in accordance with law and the applicable transaction documents.

16.2 Renewal

A subscription renews automatically only if the mechanism, period, price, and cancellation method have been clearly displayed and accepted by the Customer.

Idemas may send a reminder before renewal. The Customer remains responsible for managing renewal status and keeping billing contacts active.

16.3 Cancellation

The Customer may disable renewal or request cancellation through an available function or by contacting Idemas. Cancellation takes effect at the end of the current period unless otherwise agreed or required by law.

16.4 Late payment

If payment is late, Idemas may send reminders, restrict features, suspend access, or terminate the Service after reasonable notice. The Customer remains required to pay fees that are due and not reasonably disputed.

16.5 Refunds

Fees paid are non-refundable unless:

required by law;
stated in the Order Form;
agreed in writing by Idemas;
these Terms expressly provide a prorated refund.

Non-use of the Service, internal Customer changes, or failure to cancel a renewal is not an automatic basis for a refund.

17. Trials, free services, and beta features

Trials, free services, beta features, or previews may have different functions, limits, retention periods, support, and availability from paid Plans.

The following terms apply:

a trial does not automatically become paid unless the Customer agrees to the Plan, price, and billing method;
Idemas may change, limit, or discontinue trial, free, beta, or preview features with reasonable notice where possible;
these features are provided for evaluation or limited use and do not have an SLA;
the Customer must not store the only copy of an important document in such a service;
data may be deleted after the access period ends in accordance with notice, the Privacy Policy, and applicable law;
there is no service credit, refund, or commitment to financial compensation for a trial, free service, beta feature, or preview.

The last provision does not remove liability or rights that cannot be excluded by law.

18. Availability, maintenance, and support

Idemas uses reasonable efforts to provide the Service but does not guarantee that Epruvo will always be available without interruption or error.

The Service may be interrupted due to:

scheduled or emergency maintenance;
security and application updates;
the Customer’s internet connection, devices, or systems;
failures of third-party providers;
circumstances outside Idemas’s reasonable control.

Idemas will endeavor to provide notice of scheduled maintenance where its impact is material and notice is reasonably practicable.

Support is provided according to the Plan, Order Form, service hours, and available channels. There is no SLA, response time, resolution time, uptime commitment, or service credit unless agreed in writing.

19. Storage, backups, and export

Storage limits follow the Plan or Order Form. Idemas may restrict uploads, request deletion, or offer an upgrade if usage exceeds a limit.

Idemas may run backups for operational continuity and recovery. These backups are not an archival or individual file-recovery service unless expressly agreed.

The Customer is responsible for downloading or exporting and retaining an independent copy of documents important to its operations.

After termination, access and export are subject to available capabilities and the applicable Plan, Order Form, or DPA. The Customer is advised to complete export before the termination date. Idemas does not guarantee that access or export functions will remain available after the service relationship ends unless agreed in writing or required by law.

20. Third-party services and integrations

Epruvo may connect to identity providers, email, notifications, payment providers, storage, analytics, or other third-party services.

Use of a third-party service may be subject to that provider’s terms and policies. Idemas does not control third-party services and is not responsible for actions or disruptions outside Idemas’s reasonable control, without limiting Idemas’s obligations when selecting and managing providers that act as subprocessors.

The Customer is responsible for credentials, licenses, configurations, and integration instructions it provides.

21. Confidentiality

Each party may receive non-public information that is marked or should reasonably be understood to be confidential, including Customer Content, security information, special pricing, product plans, source code, and business information.

The receiving party must:

use the information only for the service relationship;
limit access to persons who need it and are bound by confidentiality obligations;
protect the information using a reasonable degree of care;
not disclose the information unless authorized or required by law.

The obligations do not apply to information that is lawfully public, was already held without a confidentiality obligation, was lawfully obtained from a third party, or was independently developed.

Confidentiality obligations apply during the service relationship and for three years afterward. For trade secrets, Personal Data, credentials, and security information, the obligations apply for as long as the information remains confidential or the legal obligation continues.

22. Intellectual property rights

Idemas and its licensors own all rights in Epruvo, including its software, source code, designs, trademarks, documentation, built-in templates, and underlying technology.

No rights are granted other than the limited right of use set out in these Terms.

If the Customer provides suggestions or feedback, Idemas may use them to improve the product without a payment obligation, provided that Idemas does not disclose the Customer’s Confidential Information or Personal Data.

Idemas will not use the Customer’s name or logo for marketing without permission, except merely to identify the Customer in administration of the service relationship or where required by law.

If lawful use of Epruvo is alleged to infringe a third party’s intellectual property rights, Idemas may, at its option, obtain the right of use, modify or replace the affected portion, or discontinue that portion and refund prepaid fees for the unused period. This Section states the primary remedy for such a claim, without limiting mandatory rights under law or a specific agreement.

23. Changes, suspension, and termination

23.1 Service changes

Idemas may change the Service in accordance with Section 6. For a material reduction in the core functions of a paid Plan, Idemas will provide reasonable notice or another proportionate solution where practicable.

23.2 Suspension

Idemas may suspend all or part of access if:

there is a breach of the Terms;
payment is overdue;
there is a security risk or abuse;
use endangers the Service or another party;
required by law or an authority;
necessary for emergency maintenance.

Where circumstances permit, Idemas will provide notice and a reasonable opportunity to cure the breach. Immediate suspension may apply to security risks, fraud, legal violations, or serious impact.

23.3 Termination

The Customer may terminate a subscription in accordance with the cancellation terms and Order Form.

Idemas may terminate the Service for a material breach that is not cured after reasonable notice, continuing non-payment, illegal use, a serious security risk, insolvency, or another circumstance provided in the agreement.

Idemas may also discontinue a product or Plan for business reasons with reasonable notice. For prepaid fees covering a period that will not be provided, Idemas will issue a prorated refund unless a materially equivalent migration or replacement service is available and accepted by the Customer.

23.4 Effects of termination

After termination:

the right to use the Service ends;
fees already due remain payable;
the Customer must complete exports before access ends;
Customer Content is handled in accordance with the Privacy Policy, DPA, Order Form, and law;
provisions that by their nature should survive will continue, including confidentiality, intellectual property, payment, limitations of liability, and disputes.

24. Warranties, disclaimers, and limitations of liability

24.1 Limited service commitment

Idemas will provide the Service with reasonable care and skill and will endeavor to correct properly reported disruptions.

If Epruvo materially fails to conform to documentation or a written agreement, the reasonable initial remedy is correction, re-performance of the relevant part of the Service, a workaround, or another proportionate remedy.

24.2 Disclaimers

To the extent permitted by law and unless stated in writing:

the Service is provided “as is” and “as available”;
Idemas does not guarantee that the Service will be error-free, uninterrupted, or immune from every threat;
Idemas does not guarantee that emails, one-time passwords, reminders, notifications, or integrations will always arrive on time;
Idemas does not guarantee business results, the legality of every document, another party’s decisions, or performance of obligations in documents;
available templates, workflows, and information do not constitute legal, tax, accounting, or other professional advice.

These disclaimers do not limit rights that cannot be excluded under law.

24.3 Indirect losses

To the extent permitted by law, Idemas, its affiliates, and personnel are not liable for:

loss of profits, revenue, opportunity, goodwill, or savings;
indirect, incidental, special, punitive, or consequential losses;
loss of data that could reasonably have been avoided through export or an independent copy;
decisions or actions of a third party;
disruption of a third-party service outside Idemas’s reasonable control.

24.4 Liability cap for paid services

For all claims arising out of or relating to a paid Service during any 12-month period, Idemas’s total aggregate liability will not exceed the subscription fees actually paid by the Customer to Idemas for the affected Service during the 12 months before the first event giving rise to a claim.

If the Customer has used the paid Service for less than 12 months, the cap is the amount actually paid during that period of use.

Related events sharing the same root cause are treated as one event. An Order Form or Enterprise Agreement may establish a different cap.

24.5 Trials, free services, beta features, and External Parties

For a trial, free service, beta feature, preview, or External Party access without a direct paid relationship with Idemas, Idemas makes no commitment to service credits, refunds, or financial compensation.

This provision does not remove liability or rights that cannot be excluded by law.

24.6 Exceptions to limitations

The limitations in this Section do not apply to:

liability that cannot be limited or excluded by law;
fraud or willful misconduct by Idemas;
gross negligence to the extent it cannot be limited;
death or bodily injury directly caused by Idemas, where applicable;
the Customer’s payment obligations;
unauthorized use or infringement of Idemas’s intellectual property rights by the Customer;
the Customer’s unlawful or willful acts.

The parties understand that the allocation of risk in these Terms is one basis for the pricing and provision of the Service.

25. Third-party claims

The Customer will defend and indemnify Idemas, its affiliates, and personnel against a third-party claim directly caused by:

Customer Content that violates law or another party’s rights;
the absence of a permission, consent, authority, or processing basis for which the Customer is responsible;
prohibited use of the Service;
Customer instructions or configurations;
the Customer’s willful misconduct or negligence.

This obligation does not apply to the extent a claim is caused by a breach, willful misconduct, negligence, or failure for which Idemas is responsible.

The party seeking protection must provide notice within a reasonable time, provide necessary cooperation, and allow the responsible party to control the defense. A settlement must not admit fault or impose a non-monetary obligation on the protected party without its written consent.

26. Force majeure

Neither party is liable for delay or failure caused by an event outside its reasonable control, including a natural disaster, fire, flood, epidemic, war, civil unrest, government action, widespread power or telecommunications outage, major cloud failure, large-scale cyberattack, or labor dispute that could not reasonably have been prevented.

The affected party must use reasonable efforts to mitigate the impact and resume performance. Force majeure does not remove an obligation to pay fees already due for a Service already provided.

If the event continues for an extended period and materially prevents the Service, either party may terminate the affected part. Prepaid fees for a period not provided will be refunded on a prorated basis unless law or the agreement provides otherwise.

27. Changes to the Terms

Idemas may update the Terms due to changes in the Service, security, law, or business.

Each version will have an effective date.
Material changes will be notified by email, through the application or website, or through another channel with reasonable notice.
Changes do not apply retroactively to events that have already occurred.
Commercial changes that materially disadvantage a paid Plan generally take effect in the following period.
Changes required for law, security, or abuse prevention may take effect sooner.
New consent will be requested where required by law or by the nature of the change.

If the Customer does not agree to a change for the following period, the Customer may disable renewal before the effective date.

28. Electronic notices and transaction evidence

You agree to receive Service-related notices by email, in-application notification, account page, the Epruvo website, or another agreed channel.

For notices with a material impact, Idemas will use a reasonable channel based on the available contact information. The Customer is responsible for keeping account and billing contacts current.

Idemas may retain electronic records of acceptance, Order Forms, invoices, payments, configurations, and actions for security and evidence of transactions.

The Terms are available to read before acceptance and can be saved or downloaded. Upon reasonable request, Idemas may provide a copy of the applicable version based on available records.

29. Complaints and dispute resolution

A complaint must be sent to [email protected] with sufficient information, including the organization, account, chronology, related documents, and requested resolution. Do not send passwords, one-time passwords, or active links through ordinary email.

Before filing a claim, the parties will attempt to resolve a dispute through good-faith consultation for at least 30 days after written notice, unless urgent action is required for security, confidentiality, intellectual property, or a legal time limit.

These Terms are governed by the laws of the Republic of Indonesia. If a dispute is not resolved through consultation, it will be resolved by a court of competent jurisdiction in the legal domicile of Idemas, to the extent that choice of forum is permitted by law. Mandatory consumer rights and mandatory forum jurisdiction continue to apply.

30. General provisions

The documents ordered in Section 3 constitute the entire agreement concerning the Service.
The Customer may not assign the Terms or an account without Idemas’s written consent, except to an affiliate or business successor that agrees to be bound and does not materially increase risk.
Idemas may assign the Terms to an affiliate or successor in a restructuring, merger, acquisition, financing, or sale of the business while materially preserving the Customer’s rights.
The parties are independent contractors. These Terms do not create employment, partnership, joint venture, franchise, fiduciary, or agency relations.
If a provision is invalid or unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in effect.
A failure to enforce a right is not a waiver of that right.
The Bahasa Indonesia version is the controlling version. A translation, where available, is provided for convenience only unless otherwise agreed in writing.
Section headings are for convenience only and do not limit interpretation.

31. Contact

Questions about the Terms may be sent to: